Shop Policies
DELIVERY POLICY
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All orders are dispatched within 1 - 2 business days. Please find prices and estimated delivery times below. If you have any questions about your delivery, please get in touch.
FREE postage when you spend over £60
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UK Tracked 48 - £3.39
Dispatched via Royal Mail Tracked 48. Trackable to the delivery point.
Usually delivered the next working day from dispatch.
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UK Tracked 24 - £4.19
Dispatched via Royal Mail Tracked 24. Trackable to the delivery point.
Usually delivered the two working days from dispatch.
RETURNS & REFUND POLICY
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If you are unhappy with your purchase for any reason, we are happy to exchange or refund you the full cost of the item(s) plus standard shipping costs.
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You must contact us within 30 days of receiving your artwork, advising that you wish to make a return.
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You are responsible for return postage costs and ensuring that items are packaged in such a way, that they are not damaged in transit.
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You should retain proof of shipping.
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Any return customs charges incurred by Jollywood on international returns will be deducted from the refunded amount. Proof of these charges will be emailed to you by Jollywood.
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Refunds will be processed the same day, undamaged goods are received.
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Exchanges will be processed the next business day and are subject to our standard delivery costs and times.
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Please note, that bespoke order items may not be returned. If faulty, please contact us to enquire about returning for repair.
PRIVACY POLICY
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Who we are:
Website address: http://www.jollywoodartderby.com
Company name: Jollywood
Business owners: John & Liz Hall
Address: Darley Abbey, Derby
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What personal data we collect and why we collect it:
How long we retain your data
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who we share your data with
We accept payments through PayPal, Google Pay and Apple Pay. When processing payments, some of your data will be passed to PayPal, Google Pay or Apple including information required to process or support the payment, such as the purchase total and billing information.
You can find their privacy policies here:
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Our contact information
If you have any concerns about your privacy or how we collect your data, please contact Jollywood via: jollywoodhomeart@gmail.com.